Breaking the ice

Think your colleague is in the wrong? Here’s how to tackle it while staying professional...

It can be awkward if you disagree with how something’s being done at work – especially if the person responsible is your boss.

But the point isn’t to prove someone right or wrong, it’s about exploring alternative options. Keep these tips in mind to help the conversation go well…

Choose your moment

Timing and setting matter. A quiet word, tactful question, follow-up chat or even an email might work better than raising an issue immediately.

Be professional

Focus on the problem, not the person. Try and encourage conversation and mutual understanding.

Communicate clearly

Explain why you see things differently. Keep it simple and to the point.

Don’t delay

If something is unsafe or goes against values and standards, don’t wait. Raise it as soon as you can.

Respect the outcome

Challenge doesn’t always lead to change. If your point isn’t taken on board, stay professional. Know when to move on and when to escalate the problem through the proper channels.