Waiting times for troops needing a doctor have been cut by 26 per cent, thanks to a new admin system by Defence Medical Services.
Total Triage sees patients submit a request online or by phone, before getting a call-back within 24 hours. They are then given medical advice or referred for a consultation in person or remotely.
As well as cutting down on unnecessary face-to-face slots, the initiative avoids a morning rush of calls – lessening pressure on staff and helping patients get seen faster.
Project lead Flt Sgt Chris Workman (RAF) said “Some four-week waiting lists have been reduced to zero.
