You can now get extra help trying to resolve your grievance locally and more quickly thanks to a change in service complaints.
The process can be enacted before a formal complaint is lodged.
It could mean faster resolution times because commanding officers, where appropriate and within their power, will be able to handle the case.
The ASCS central admissibility team must first deem that the issue is suitable for a local grievance resolution, however, at which point it is passed to the relevant CO.
The officer is given 15 working days to attempt resolution, and is required to provide an estimated completion date if a resolution is agreed.
Complainants may, however, revert to the more formal complaints process at any point.
The new rules apply to regular, reserve and full-time reserve service personnel.
Read ABN 053/2025 for further details.
